Shipping & Return Policies
PROCESSING TIME is typically within 1 business day but could take up to 2 business days. Weekends and holidays are not business days.
PROCESSING TIME & SHIPPING TIME are not the same. Processing time is the time it takes us to pack, prepare your order for shipping, and drop your package off at carrier. SHIPPING TIME is the time it takes for the post office/UPS/FedEx to deliver your package to you.
SHIPPING METHOD: We use USPS, FedEx, and UPS to ship, Monday-Saturday.
ESTIMATED SHIPPING TIMES per USPS:
Standard Shipping: 3-6 business days
Priority Mail Shipping: 1-3 business days
International shipping: 1-3 weeks
Per USPS, they are experiencing unprecedented package increase and limited employee availability due to COVID. Expect orders to arrive towards the later side of the delivery window.
We'll do our best to meet these shipping estimates, but cannot guarantee them because the packages are out of our hands and control once they are out for delivery. Actual delivery time will depend on the shipping method you choose.
We are not responsible for incorrectly provided addresses. In the event your package is returned due to an incorrectly provided address, we can reship your item once a second shipping charge is provided. If you choose to not pay the second shipping charge, we'll issue a refund for the return. (minus the initial shipping charge). We can not control the weather and can't be held responsible for late packages due to weather conditions or delays with the delivery carriers. Please remember that shipping around any holiday can be very unpredictable. Shipping upgrades are recommended to ensure faster delivery.
RETURNS & EXCHANGES: We gladly accept returns, exchanges, and cancellations. If you're unhappy with your order, we'll be happy to issue you a refund once the item/items have been returned to us in a resellable condition. Buyer is responsible for all shipping charges.
Contact us within 14 days of delivery about your return, and ship items back to us within 30 days of delivery. Request a cancellation within 12 hours of purchase.
Customer satisfaction is very important to us and we take it very seriously. If you have any questions or issues about your order at any time, contact the shop via email. We usually respond within 24 hours.
** A Note About Color **
All monitors are different, thus monitor colors vary greatly. Colors may appear different in person vs what you see on screen.